10. Barriers of Communication (Part 2) 1st Assignment 301

Background: 

It's well known that good communication is the foundation of any successful relationship, be it personal or professional. It's important to recognize, though, that it's our nonverbal communication our facial expressions, gestures, eye contact, posture, and tone of voice that speak the loudest. The ability to understand and use nonverbal communication, or body language, is a powerful tool that can help you connect with others, express what you really mean, and build better relationships.
Tasks: Q. 
Watch the program of a TV anchor Dr. Shahid Masood by clicking the following link and analyze the distinct nonverbal communication skills of the anchor in terms of the following parameters.
1. Appearance
2. Facial Expressions
3. Eye contact
http://www.zemtv.com/2016/02/21/live-with-dr-shahid-masood-21st-february-2016-repeat/ 
Describe each part with valid reasons and examples by relating it to the given video.
Q. Enlist the five main categories of feedback in an appropriate order with brief detail of every category.
Solution

Appearance 

Appearance is one aspect of nonverbal communication that has important implications for both written and verbal communication. After analyzing Live with Dr.Shahid Masood program it has been ascertained that his appearance in terms of clothing, hairstyle and overall cleanliness is depicting him an attractive analyst. He is giving an impression of being credible, honest and a trustworthy analyst. He is decently dressed like the black color of his coat and grey shirt that is making him camera fit in the program. The type of glasses he uses is also contributing to his professional outlook.

Facial Expressions 

While analyzing Dr Shahid Masood Facial expression the following expression were obvious
• His facial expressions were giving the impression that he was cool and calm.
• His facial expressions showed he is very confident while analyzing the situation.
• Overall, He is giving a perception of a professional analyst.

Eye contact

 Dr. Shahid Masood has maintained regular eye contact with the host. He signals that he is desirous to communicate more and more and the communication channel is open. He is giving the audience a message that his analysis is true and correct. His eye contact shows that he is not in any state of confusion. Eye movement of Dr Shahid Masood is mostly from right or left; showing his attention and analyzing capacity. While focusing on important points Dr. Shahid narrows and widens his eye lids to create an emphasis.

Part 2: 

There are five main categories of feedback. They are listed in the order in which they occur most frequently in daily conversations.

• Evaluation: 

Making a judgment about the worth, goodness, or appropriateness of the sender's statement.

• Interpretation: 

Paraphrasing - attempting to explain what the sender's statement means.

• Support: 

Attempting to assist or support the sender.

• Probing: 

Attempting to gain additional information, continue the discussion, or clarify a point.

• Understanding: 

Attempting to discover completely what the sender means by his/her statement

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